Terms of Service

These terms govern your use of Paw Map India (the "app"). By creating an account, you agree to them.

Eligibility

You must be 18 or older to use Paw Map. By registering, you confirm that you meet this requirement.

What Paw Map is — and isn't

Paw Map is a community coordination tool. It helps feeders, shelters, NGOs, vets, animal ambulance services and legal professionals find each other and see where care is already happening. It does not itself rescue, treat, or transport animals, and it does not guarantee that any report, request, or emergency will be responded to. Response depends entirely on the community using the app.

Listings are independent

The shelters, vets, ambulance services and legal professionals listed in the app are independent of Paw Map. We do not employ, supervise, or endorse them, and we are not a party to any arrangement you make with them. Paw Map does not provide veterinary, medical, transport, or legal advice or services. Contacting a legal professional through the Directory does not create a lawyer–client relationship with Paw Map, and Paw Map is not a lawyer referral service. Availability shown in the app (such as Available, Busy, or Accepting New Cases) is set by each listing owner and is not guaranteed.

Your account

• You're responsible for keeping your login credentials secure and for activity that happens under your account.
• Some registration details — such as your registered name, and a shelter's registered location — are locked after signup to keep listings trustworthy on the shared map. Review these carefully before submitting.
• You may request deletion of your account at any time (see Account Deletion).

Acceptable use

When using Paw Map, you agree to:

• Submit genuine, accurate information — feeding check-ins, listing details, emergency reports, and support requests should reflect real situations.
• Only confirm "I'm treating this", "I'm coming", or a volunteer signup if you're genuinely able and intending to follow through — other users rely on that confirmation.
• Keep your availability status honest, and never claim a registration, licence, enrollment or qualification that you don't hold.
• Respect the emergency reporting limit (currently 3 reports per day per account), which exists to keep the map usable for genuine cases.
• Not use the app to harass, impersonate, defraud, or misrepresent yourself to another user.
• Not attempt to access another user's account, interfere with the app's operation, or extract data beyond what's shown to you in normal use.
• If you are a legal professional, make sure your listing complies with the rules of your Bar Council. You are responsible for that, not Paw Map.

Verified badge

Shelters, vets, ambulance services and legal professionals may submit registration documents for review to receive a "Verified" badge on their listing. We aim to review submissions promptly, but the badge reflects document review only — it is not a guarantee of the quality of care, service or advice provided, and it is not an endorsement. We may remove a badge or a listing if the information turns out to be inaccurate.

Content you submit

You retain ownership of the check-ins, listings, reports, photos, and messages you submit. By submitting them, you allow Paw Map to display them within the app as intended (for example, showing your shelter's listing on the map, or your emergency report to nearby responders).

No warranty

Paw Map is provided "as is." We work to keep it reliable and accurate, but we don't guarantee it will be uninterrupted, error-free, or that any particular shelter, vet, ambulance service, legal professional, or volunteer will respond to a given report or request.

Limitation of liability

To the fullest extent permitted by law, Paw Map and its developer are not liable for any harm, loss, or damage arising from your use of the app, including reliance on another user's response (or lack of response) to a report, request, or emergency, or on any listed shelter, vet, ambulance service, or legal professional.

Changes to these terms

We may update these terms as the app evolves. Continued use after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of India.